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DFP Tourism-Hospitality-Catering
Take the exam

On the day of the exam, arrive at your exam center at the specified time.

The supervisor checks your ID and your invitation. You are asked to validate your personal information (surname, first name, date of birth and e-mail) and sign on a tablet.

This information will appear on your diploma. Be sure to check your personal details when signing.

The supervisor tells you then where to stand to start the first test and gives you instructions on how to take the exam.

Points to remember:

  • Your cell phone and any other electronic device must be switched off.
  • No personal belongings are to be left in evidence or on the table during the tests, with the exception of your ID.
  • You must not contact other candidates.
  • In the event of lateness, access to the current examination session is subject to authorization by the center.
  • No one is allowed to leave the premises during the computer-based tests. 

Presentation of the tests

For the duration of the exam, you are allowed to use a paper dictionary, either unilingual or bilingual.

You may also use the draft sheets provided by the supervisor to take notes.

You may keep these notes for the duration of the exam, before returning them to the supervisor at the end.

Computer-based tests

The Undersanding and Processing Information tests are computer-based.

The supervisor will provide you with a login and password to access the online test platform.

Once logged in, follow the instructions for each test.

Oral test

The Oral Interaction test takes place face-to-face with an examiner.

Useful links

Description of tests by level

Diploma in French for Tourism, Hospitality and Catering A2

Total examination time: 1 hr 15 mins

Understanding and Processing Information

  • Processing written information:
    1) Update a hotel’s reservation register,
    2) Identify the nature of customer comments and pass them on to the appropriate department
  • Processing oral information:
    1) Note the purpose of a customer’s request during their stay,
    2) Fill in a restaurant reservation book,
    3) Take an order,
    4) Direct a traveler, indicate an itinerary
    Written expression and interaction: Write an e-mail in response to a reservation request

Oral Interaction

  • Activity 1: Inform a customer about a city’s tourist activities
  • Activity 2: Welcoming customers and presenting a menu

Diploma in French for Tourism, Hospitality and Catering B1

Total examination time: 1 hr 55 mins

Understanding and Processing Information

  • Processing written information:
    1) Propose a menu adapted to a service request,
    2) Respond to customer comments on a forum
  • Processing oral information:
    1) Take orders, taking into account specific customer requests,
    2) Display information about confirmed or canceled services
    Written expression and interaction: Draft a proposal for a customized travel package

Oral Interaction

  • Activity 1: Present tourist routes and argue in favor of one of them
  • Activity 2: Present a guided tour plan

Diploma in French for Tourism, Hospitality and Catering B2

Total examination time: 2 hrs 35 mins

Understanding and Processing Information

  • Processing written information: Take notes to prepare a guided tour from a documentary file
  • Processing oral information: Write an e-mail in response to a complaint
    Written expression and interaction: Write the promotional text for a tourism offer

Oral Interaction

  • Activity 1: Explain a menu and advise customers according to their tastes
  • Activity 2: Start a guided tour (present the geographical, historical, stylistic or cultural particularities of a site or work)

Further information

How do you write special characters (é, è, ê, ç, à, ...)?

If your computer keyboard does not include special characters (é, è, ê, ç, à, …), you can access a numeric keypad directly on the platform where you take the exam.

Clavier numerique - Passation CTI DFP

What are the consequences of fraud?

Any attempt to cheat during the DFP examination will result in severe penalties.

In the event of fraud, falsification or disruption of the exam session, sanctions will be imposed by Le français des affaires Disciplinary Commission.

Penalties may include cancelation of the exam or of the diploma issued, and/or a ban on taking the exam for a period set by the commission.

The Disciplinary Commission’s decision is communicated to the exam center and,and if applicable, the exam prescriber.

Distribution of subjects

Test subjects are confidential. Any reproduction and/or distribution, in whole or in part, by any means whatsoever (photo, photocopy, internet, smartphone, social networks…), without the authorization of Le français des affaires is strictly forbidden.

In the event of non-compliance with these instructions, Le français des affaires reserves the right to take appropriate action (invalidation of the test, prohibition from taking the exam, legal proceedings, etc.).

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