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CCI Paris Ile de France

Business French Diploma -Tourism, Hospitality, Catering

Diplôme de français professionnel Tourisme, Hôtellerie, Restauration

The Diploma in Professional French for Tourism, Hospitality and Catering assesses the level candidates have attained in comprehension and expression, both written and oral, by evaluating their performance of professional tasks: reservations, advising clients, or giving guided tours.

 

Who is it for?

This diploma responds to a need for training and certification in professional French among the staff of restaurants, hotels, or travel agencies who are not native speakers of French, in view of their engagement with French-speaking clientele, or their advancement in a French-speaking market.

This diploma is intended for professionals in the hotel, tourism and food service sectors whose tasks include receiving customers. Some examples might be receptionists, station attendants, travel agents, tour operators, tour guides, activity leaders, servers, and headwaiters.

 

Examples of activities and topics covered

Activities: Taking an order, greeting a customer, responding to guest comments on a forum, presenting a plan for a guided tour, writing promotional copy for a touristic offer, explaining a map and providing advice to a client.

Themes: Gastronomy, tourism, hotels, travel

 

Detailed description of Diplomas by level

Le Français des Affaires offers three diplomas in professional French for Tourism, Hospitality, Catering from level A2 to B2.

Tourism - Hospitality - Catering A2

Level

The Business French Diploma for Tourism-Hospitality-Catering A2 certifies elementary skills in French: the holder of this diploma can understand and express themselves to carry out very simple communication tasks in the most familiar social and professional situations.

 

Skills evaluated

Understanding and processing information:
The candidate can understand the essential elements of administrative documents (passport, identity card) and messages from clients.

He/she can fill in standard professional documents and write simple e-mails in response to requests for information, confirmation or cancellation, in predictable situations.
The candidate can understand the essence of simple requests and short, predictable messages, face to face or on the telephone in the commonest reception situations.

Communicating orally:

The candidate can welcome a client, describe a tourist product and exchange factual information in a simple manner in a limited number of practical, common situations.

 

Evaluation

Understanding and processing information

Duration

Process written information

1: Update a hotel booking register

45 mins.

2: Identify the nature of clients’ comments in order to pass them on to the relevant department

Process spoken information

3: Note the subject of a client’s request during his holiday

4: Fill in a restaurant booking register

5: Take an order

6: Orientate a traveller, give directions

Communicate in writing

7: Write an e-mail in response to a booking request

 

Communicating orally

Duration

Activity 1:

Give a client information about tourist activities in a town

Preparation: 15 mins.

Test: 15 mins.

Activity 2:

Welcome a client and present a menu

Total duration of evaluation: 1 hour 15 minutes  

Tourism - Hospitality - Catering B1

Level

The Business French Diploma for Tourism-Hospitality-Catering B1 certifies ability in French at an independent level, enabling the user to understand and express him/herself in normal social and professional situations.
The holder of this diploma can communicate in professional situations in a normal or unforeseen context.

 

Skills evaluated

Understanding and processing information :
The candidate can understand the essential elements of professional documents aimed at clients (menus, brochures, plans, activity programmes, descriptions of tourist facilities) and messages from clients.
He/she can complete standard professional documents and write made-to-measure proposals, particularly in response to requests from clients for services, and provide personalised responses to comments from clients.
The candidate can understand the essence of requests and messages from clients or service-providers, face to face or over the telephone, in both common and unforeseen situations.

Communicating orally:
The candidate can present a tourism product in a personalised and well-argued manner,
and start a guided visit by announcing the programme.

 

Evaluation

Understanding and processing information

Duration

Process written information

1: Suggest a menu adapted to a request for a service

1h 15 mins.

2: Respond to clients’ comments on a forum

Process spoken information

3: Take an order, taking account of clients’ specific requests

4: Display information about the confirmation or cancellation of a service

5: Update a hotel booking register

Communicate in writing

6: Write a proposal for a made-to-measure holiday

 

Communicating orally

Duration

Activity 1:

Present a number of tourist circuits and argue in favour of one of them

Preparation: 20 mins.

Test: 15 mins.

Activity 2:

Present the plan for a guided visit

Total duration of evaluation: 1 hour 50 minutes

Tourism - Hospitality - Catering B2

Level

The Business French Diploma for Tourism-Hospitality-Catering B2 certifies ability in French at an independent level, enabling the user to communicate effectively in a wide range of professional situations.
The holder of this diploma can carry out, both orally and in writing, professional communication tasks, in all the standard situations found in his/her working environment, including those that involve managing a certain degree of unpredictability.

 

Skills evaluated

Understanding and processing information:
The candidate can understand specialised information relating to tourism (guides, specialised press, specialised books: history, geography, architecture, etc.)
He/she can understand and respond to complaints and provide a personalised solution.
He/she can write promotional text for a tourist product.

Communicating orally:
The candidate is able to present information in a structured, attractive and original manner, in order to persuade and captivate his/her client or audience.

 

Evaluation

Understanding and processing information

Duration

Process written information

1: Take notes from a file of documents to prepare a guided visit

2 hours

Process spoken information

2: Write an e-mail responding to a complaint

Communicate in writing

 

3: Write the promotional text for a tourist product

 

 

Communicating orally

Duration

Activity 1:

Explain a menu and advise a client depending on his/her tastes

Preparation: 20 mins.

Test: 15 mins.

Activity 2:

Start a guided visit: present the specific geographical, historical, stylistic and cultural characteristics of a site or a work of art

Total duration of evaluation: 2 hours 35 minutes

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Candidate guide

More about the exam

Business French Diploma " Tourism, Hospitality, Catering " in the inventory of CEFR

Hospitality - Catering A2 Tourism - Hospitality B1 Tourism - Guide B2
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